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‘Almost’ Verbatim Responses When We Return Phone Calls
- You didn’t pickup the phone right away
- Who cares if you were servicing other clients?
- We snowbirds come down 4 months a year. Drop everything when we call
- We found someone ‘cheaper’ — and it took you 10 minutes to respond
- We found someone ‘cheaper’ — none of us know what the problem is — but he said it would cost $40, no matter what
- You helped us 5 years ago. Why didn’t you call us back right away?
- I have a tech coming tomorrow; if it doesn’t work out, we’ll call you
- I saw a sign at the traffic island to call an 800 number for a free repair
- I’ll send you a screenshot. Just tell me what I need to do for the fix
- Why do I need to replace my perfectly usable, 15-year-old Windows 7 computer?
- My inkjet printer is 7 years old and cost me $100. Why are you trying to screw me by saying it’s not worth the repair?
- Yes, I want you to drive from North Port to Siesta Key during I-75 rush hour to replace my $20 keyboard, –but I’m not paying travel time
- Just replace the Verizon FIOS cable; they will never know