Disclaimer: We are not paid or compensated by any vendor for any product(s) mentioned. If you don’t like our recommendation(s), no need to send us your grievances! Paint the sky with rainbows and use whatever meets your needs!
As a managed service provider we are continuously (amazed), amused by the ingenuity clients display in making technology related changes without consulting us, (yes, the people they pay to manage technology). The irony — it isn’t a relationship or trust issue, our MSP retention rate is 100%, (two exceptions — clients we let go and clients no longer in business).
A recent sampling of client cost reduction efforts. We leave it to your imagination as to how much they ‘saved’ by not contacting us first.
Add / Replace a leased printer
The vendor replaces printer and informs client MSP will do the install of endpoint drivers at no charge. What exactly does that monthly lease fee cover over 3 years?
Replace ISP router
Comcast replaces edge router configured with a different IP address scheme resulting in access issues for statically addressed devices (nah, we don’t need a lecture on DHCP, there are many valid reasons to statically assign certain devices)
Add computer to network
Do ya think the $399 computer from Best Buy is a good deal?
Add user to computer
There are per device settings and per user settings. Care to guess which gets configured where?
License app count
Yep, Adobe and AutoCAD never thought a user would install seat software on multiple machines
Add another OS platform
You switched from Mac to an iPad and can’t understand why the apps behave differently?
Work from the home PC
Why can’t you access corporate files from your home PC running Windows 10 Home, an expired Norton license, Adobe Air, and Office 2010?
Really, we don’t have your Amazon Prime password
Yes, its terribly inconvenient to add a login code before accessing the accounting software
Out of drive space
Can we delete the downloads from 3 years ago and by the way, Recycle isn’t a file cabinet
Microsoft called me!
I promise….Microsoft will never, ever, ever personally call you and ask for remote access
With school back in session and many parents still in work from home status, residential wi-fi networks can easily become congested, resulting in a frustrating experience for all involved. Below are a few tips to enhance and optimize the home wi-fi experience:
Location, Location, Location
Make sure your wi-fi equipment is centrally located in the house. A basement corner, garage, or tucked under a staircase are NOT ideal locations. For heavy users, (X-Box, streaming media), consider directly connecting to the cable provider router, you’ll be amazed with the performance improvement.
Consider a Mesh Network
For larger homes or families with multiple power users extended throughout the home, consider a ‘mesh’ network composed of multiple wireless devices strategically placed throughout the home. Each ‘node’ in a mesh network communicates with its neighbors resulting in a sum greater than the individual parts. Meshes can be expanded ‘on-demand’ by adding nodes as required. Initially mesh networks were considered expensive used primarily in high end environments. Now all major wireless manufacturers provide mesh solutions to meet every user’s needs and price point.
Keep it Secure
Be sure to change the default password on all Wi-Fi devices and if your network is not password protected, enable protection now! Under the right circumstances, wi-fi signals carry long distances, allowing open access to unprotected networks consumes additional bandwidth and also presents extremely serious security risks! Many vendors enable guest access as a default setting, turn it off.
Ask a Pro
Covid-19 related behaviors such as work from home and remote instruction/distance learning, combined with the ubiquity of high definition media streaming services (4k, UHD, etc.), strains all wireless environments. Engage an IT professional who can provide an accurate assessment and perform a thorough evaluation of your specific needs. Be sure to ask for their experience in conducting wireless assessments and installations in multi-media environments where bandwidth is just one of several technical requirements needing to be met. The end result will be a frustration free wireless environment for all family members. Your employer and local schools will also be thankful!!!